Callcare Limited
Registered name: CALLCARE LIMITED
Part of Icxperience Ltd groupCallcare Limited made £24.4m revenue and £574k profit in the year to 31 Aug 2025. read from filing text
Callcare Limited’s revenue grew 2% to £24.4m in the year to 31 Aug 2025, with £574k profit and 98 employees. The company is classified under “other business support service activities” and is based in London; we hold 4 years of its filed accounts.
- Status
- Active
- Location
- London, London
- Age
- 28 yrs · since 1998
- Type
- Private Limited Company
Part of a group. The filing indicates this company sits within a group structure, so its results may depend on intra-group trading and it may be hard to replicate independently. From the filing: “The parent company of the largest and smallest group that includes the company and for which group consolidated financial statements are prepared is Icxperience Ltd, a company incorporated in England ”
Key figures
Badges are automated estimates derived from the filed figures — not statements of fact about the company.
Financial history
| Year to | 31 Aug 2022 | 31 Aug 2023 | 31 Aug 2024 | 31 Aug 2025 |
|---|---|---|---|---|
| Disclosure | Full P&L | Full P&L | Full P&L | Full P&Lread from filing text |
| Profit & loss | ||||
| Revenue (turnover) | £19.2m | £20.9m | £23.9m | £24.4m |
| Cost of sales | £14.8m | £17.8m | £19.1m | £22.3m |
| Gross profit | £4.4m | £3.1m | £4.8m | £2.1m |
| Operating profit | £2.2m | £1.3m | £1.4m | £847k |
| Profit before tax | £2.2m | £1.2m | £1.4m | £789k |
| Profit after tax | £1.8m | £1m | £1m | £574k |
| Profit (best available) | £1.8m | £1m | £1m | £574k |
| Staff costs | — | — | £2.7m | £2.2m |
| Employees (average) | 221 | 170 | 139 | 98 |
| Ratios | ||||
| Profit margin | 9.4% | 4.9% | 4.2% | 2.4% |
| Gross margin | 22.7% | 14.7% | 20.1% | 8.7% |
| Revenue per employee | £86.8k | £123k | £172k | £249k |
| Profit per employee | £8.2k | £6.1k | £7.2k | £5.9k |
| Growth (year on year) | ||||
| Revenue growth | — | ▲9% | ▲14% | ▲2.5% |
| Profit growth | — | ▼42.7% | ▼2.9% | ▼42.8% |
| Headcount growth | — | ▼23.1% | ▼18.2% | ▼29.5% |
| Balance sheet — indirect signals, not revenue | ||||
| Cash at bank | £1.2m | £1m | £1.1m | £4.1m |
| Net assets | £6.7m | £7.6m | £8.4m | £9m |
| Fixed assets | £3m | £2.5m | £2.3m | £3.5m |
| Current assets | £8.1m | £10.4m | £12.2m | £13.7m |
| Debtors | £5.9m | £7.8m | £8.6m | £6.7m |
| Deferred income | £352k | £369k | £351k | £362k |
| Source | FullAccounts · bulk data May 2024 | FullAccounts · bulk data May 2024 | FullAccounts · bulk data May 2025 | FullAccounts · bulk data May 2026 |
How the business works
- Profit margin
- 2.4%
- Profit ÷ revenue.
- Gross margin
- 8.7%
- Gross profit ÷ revenue. High for software and services.
- Revenue per employee
- £249k
- Revenue ÷ average employees.
- Profit per employee
- £5.9k
- Profit ÷ average employees.
- Cash conversion
- —
- Cash generated from operations ÷ operating profit. Needs a cash-flow statement.
- Fixed assets ÷ revenue
- 14.2%
- Capital intensity. Low = capital-light, cheaper to start.
- Deferred income ÷ revenue
- 1.5%
- Customers paying upfront (subscriptions, deposits). Approximate when combined with accruals.
- Debtors ÷ revenue
- 27.2%
- Money owed by customers. Low = customers pay quickly.
Balance-sheet signals
Year-on-year changes in filed balance-sheet items. They can hint at momentum (or investment) but are not revenue or profit and must not be read as such.
- Net assets
- ▲7%
- Now £9m
- Cash at bank
- ▲280%
- Now £4.1m
- Headcount
- ▼30%
- Now 98
- Deferred income
- ▲3%
- Now £362k
- Fixed assets
- ▲50%
- Now £3.5m
Deferred income is reported together with accruals in this filing (“accruals and deferred income”), so it is an approximate signal only.
Group structure
Ownership chain
- Icxperience Ltdultimate parent75–100%
- Callcare Limitedthis company
Bands show the share of ownership each company holds in the one below it.
Sister companies (6)
- CC33 Global LtdRev. £12.7m · Profit £861k
- Icxpe Medical LtdFigures not disclosed
- TCH CX LimitedFigures not disclosed
- TCH Global LtdFigures not disclosed
- The Contact People LimitedFigures not disclosed
- Your Business Voice LimitedFigures not disclosed
From the Persons with Significant Control register (corporate controllers only).
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Sources
Latest figures from FullAccounts for the year to 31 Aug 2025 (profit £574k), from the Companies House accounts bulk data published May 2026. Spotted an error? Request a correction.
Contains public sector information from Companies House licensed under the Open Government Licence v3.0. Data from Companies House, © Crown copyright. View the licence.