The Dispute Service Limited
Registered name: THE DISPUTE SERVICE LIMITED
The Dispute Service Limited made £32.4m revenue and £4m profit in the year to 31 Mar 2025.
The Dispute Service Limited’s revenue grew 25% to £32.4m in the year to 31 Mar 2025, with £4m profit. The company is classified under “activities of other membership organizations” and is based in Hemel Hempstead; we hold 3 years of its filed accounts.
- Status
- Active
- Location
- Hemel Hempstead
- Age
- 23 yrs · since 2003
- Type
- PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital)
Key figures
Financial history
| Year to | 31 Mar 2023 | 31 Mar 2024 | 31 Mar 2025 |
|---|---|---|---|
| Disclosure | Full P&L | Full P&L | Full P&L |
| Profit & loss | |||
| Revenue (turnover) | £15.7m | £26.1m | £32.4m |
| Cost of sales | −£1.7m | −£3.5m | −£5.7m |
| Gross profit | £14m | £22.5m | £26.8m |
| Operating profit | £998k | £5.4m | £4.8m |
| Profit before tax | £1.1m | £5.9m | £5.4m |
| Profit after tax | £815k | £4.4m | £4m |
| Profit (best available) | £815k | £4.4m | £4m |
| Employees (average) | 168 | 202 | — |
| Ratios | |||
| Profit margin | 5.2% | 16.8% | 12.4% |
| Gross margin | 89.1% | 86.5% | 82.5% |
| Revenue per employee | £93.5k | £129k | — |
| Profit per employee | £4.9k | £21.7k | — |
| Growth (year on year) | |||
| Revenue growth | — | ▲65.9% | ▲24.5% |
| Profit growth | — | ▲437.1% | ▼7.8% |
| Headcount growth | — | ▲20.2% | — |
| Balance sheet — indirect signals, not revenue | |||
| Net assets | — | — | — |
| Source | Accounts · bulk data Dec 2024 | Accounts · bulk data Dec 2024 | Accounts · bulk data Dec 2025 |
How the business works
- Profit margin
- 12.4%
- Profit ÷ revenue.
- Gross margin
- 82.5%
- Gross profit ÷ revenue. High for software and services.
- Revenue per employee
- —
- Revenue ÷ average employees.
- Profit per employee
- —
- Profit ÷ average employees.
- Cash conversion
- —
- Cash generated from operations ÷ operating profit. Needs a cash-flow statement.
- Fixed assets ÷ revenue
- —
- Capital intensity. Low = capital-light, cheaper to start.
- Deferred income ÷ revenue
- —
- Customers paying upfront (subscriptions, deposits). Approximate when combined with accruals.
- Debtors ÷ revenue
- —
- Money owed by customers. Low = customers pay quickly.
Balance-sheet signals
Year-on-year changes in filed balance-sheet items. They can hint at momentum (or investment) but are not revenue or profit and must not be read as such.
- Net assets
- —
- Now —
- Cash at bank
- —
- Now —
- Headcount
- —
- Now —
- Deferred income
- —
- Now —
- Fixed assets
- —
- Now —
Group structure
Subsidiaries (4)
- New Homes Ombudsman Service LimitedFigures not disclosed
- Safedeposits Scotland LimitedFigures not disclosed
- Tenancy Deposit Scheme LimitedFigures not disclosed
- Tenancy Deposit Scheme Northern Ireland LimitedFigures not disclosed
Minority corporate shareholders
From the Persons with Significant Control register (corporate controllers only).
Sources
Latest figures from accounts for the year to 31 Mar 2025 (profit £4m), from the Companies House accounts bulk data published Dec 2025. Spotted an error? Request a correction.
Contains public sector information from Companies House licensed under the Open Government Licence v3.0. Data from Companies House, © Crown copyright. View the licence.