Loop Customer Management Limited
Registered name: LOOP CUSTOMER MANAGEMENT LIMITED
Part of Kelda Eurobond Co Limited groupLoop Customer Management Limited made £33.1m revenue and £224k profit in the year to 31 Mar 2026.
Loop Customer Management Limited’s revenue grew 14% to £33.1m in the year to 31 Mar 2026, with £224k profit and 606 employees. The company is classified under “other business support service activities” and is based in Leeds; we hold 3 years of its filed accounts.
- Status
- Active
- Location
- Leeds
- Age
- 27 yrs · since 1999
- Type
- Private Limited Company
Key figures
Financial history
| Year to | 31 Mar 2024 | 31 Mar 2025 | 31 Mar 2026 |
|---|---|---|---|
| Disclosure | Profit & loss | Profit & loss | Profit & loss |
| Profit & loss | |||
| Revenue (turnover) | £27m | £29m | £33.1m |
| Cost of sales | −£27.2m | −£29.2m | −£33m |
| Operating profit | −£188k | −£230k | £145k |
| Profit before tax | −£5k | −£95k | £259k |
| Profit after tax | £28k | −£17k | £224k |
| Profit (best available) | £28k | −£17k | £224k |
| Employees (average) | 560 | 573 | 606 |
| Ratios | |||
| Profit margin | 0.1% | −0.1% | 0.7% |
| Revenue per employee | £48.2k | £50.6k | £54.7k |
| Profit per employee | £50 | −£30 | £370 |
| Growth (year on year) | |||
| Revenue growth | — | ▲7.3% | ▲14.3% |
| Profit growth | — | ▼160.7% | — |
| Headcount growth | — | ▲2.3% | ▲5.8% |
| Balance sheet — indirect signals, not revenue | |||
| Net assets | — | — | — |
| Source | Accounts · bulk data Aug 2025 | Accounts · bulk data Aug 2025 | Accounts · bulk data Sep 2026 |
How the business works
- Profit margin
- 0.7%
- Profit ÷ revenue.
- Gross margin
- —
- Gross profit ÷ revenue. High for software and services.
- Revenue per employee
- £54.7k
- Revenue ÷ average employees.
- Profit per employee
- £370
- Profit ÷ average employees.
- Cash conversion
- —
- Cash generated from operations ÷ operating profit. Needs a cash-flow statement.
- Fixed assets ÷ revenue
- —
- Capital intensity. Low = capital-light, cheaper to start.
- Deferred income ÷ revenue
- —
- Customers paying upfront (subscriptions, deposits). Approximate when combined with accruals.
- Debtors ÷ revenue
- —
- Money owed by customers. Low = customers pay quickly.
Balance-sheet signals
Year-on-year changes in filed balance-sheet items. They can hint at momentum (or investment) but are not revenue or profit and must not be read as such.
- Net assets
- —
- Now —
- Cash at bank
- —
- Now —
- Headcount
- ▲6%
- Now 606
- Deferred income
- —
- Now —
- Fixed assets
- —
- Now —
Group structure
Ownership chain
- Kelda Eurobond Co Limitedultimate parent75–100%
- Kelda Group Limited75–100%
- Loop Customer Management Limitedthis company
Bands show the share of ownership each company holds in the one below it.
Sister companies (9)
- Kelda Finance (NO.1) LimitedRev. £1.6bn · Profit £72.6m
- Kelda Group Pension Trustees LimitedFigures not disclosed
- Kelda LimitedFigures not disclosed
- Kelda Transport Management LimitedFigures not disclosed
- Kelda Water Services LimitedFigures not disclosed
- Keyland Developments LimitedFigures not disclosed
- Saltaire Water LimitedFigures not disclosed
- Three Sixty Water LimitedFigures not disclosed
- Yorkshire Water LimitedFigures not disclosed
From the Persons with Significant Control register (corporate controllers only).
Sources
Latest figures from accounts for the year to 31 Mar 2026 (profit £224k), from the Companies House accounts bulk data published Sep 2026. Spotted an error? Request a correction.
Updated from Companies House on 24 Oct 2026